The rules
Defined before our first placement, so it can never be negotiated after
Every placement counts
Permanent and contract, every desk, every start. No cherry-picked denominator, no "qualifying placements" fine print.
180 days, third-party audited
In seat or contract-complete at 180 days from start. Counted by an independent auditor against our full placement ledger, published quarterly.
Misses cost us, not you
Any placement that falls off inside 90 days is refilled free, with credits against the fee. The Hold Guarantee is written into every client agreement — not offered on request.
Why publish
Because the industry's silence is the pitch
Staffing's standard practice is a 90-day guarantee and a quiet replacement when a placement doesn't stick — the fall-off rate is the number nobody prints. A few firms publish self-reported retention statistics; we respect that, and we're going further: audited, quarterly, and covering contract placements too, where most of the industry's volume actually lives. If the number is ever bad, it publishes anyway. That's what makes it worth anything.
PLACEMENTS IN MEASUREMENT WINDOW · ——
IN SEAT / COMPLETE AT 180 DAYS · ——
HOLD RATE · ——.—%
BY DESK · PUBLISHED PER DESK, NO ROLL-UP HIDING
AUDITOR'S STATEMENT · LINKED IN FULL
Questions we expect
Who audits it? An independent accounting firm, engaged before our first placement; named in the first report.
What counts as a fall-off? A permanent placement that separates — quit or terminated — inside the window, or a contractor removed for performance. A contract that ends because the project ended counts as complete, not as a fall-off.
What if the number is bad? It publishes. The guarantee absorbs the client's risk; the number keeps us honest.